Privacy Policy Suka Cuci — Your Data Is Protected

01. Introduction & Scope of This Policy

Suka Cuci ("we", "Platform", "suka cuci") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we handle the personal information you provide to us when registering, using the platform, or interacting with our support team.

This Policy applies to all users of the suka cuci platform, including registered members, website visitors, and any individual who interacts with our services through any channel — whether via the website, mobile app, or Live Chat. We encourage you to read this document carefully as it contains important information about your rights.

We believe trust is built through transparency. That is why this Privacy Policy is written in plain language, free from burdensome legal jargon. If you have any questions, our support team is available at any time.

02. Personal Data We Collect

We only collect data that is strictly necessary to provide a safe, seamless, and legally compliant service. No data is collected excessively or without a clear purpose. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Full name as per identity card
• Date of birth and gender
• Email address and mobile phone number
• Account password (stored as an unreadable hash)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Copy of identification document during the KYC (Know Your Customer) process
• Residential address for verification purposes

2.2 Automatically Collected Data

• IP address and approximate location information
• Device type, operating system, and web browser used
• Activity log information — pages visited, access times, in-platform actions
• Game session data including bets placed and game outcomes
• Cookie data and unique device identifiers

2.3 Data From Third Parties

In certain circumstances, we may receive additional information from payment service providers, identity verification partners, or fraud prevention agencies. This information is used solely for security and legal compliance purposes.

03. How We Use Your Data

The data we collect is used for specific and lawful purposes. We do not use your data for any other purpose without prior notice. Below are the primary purposes for which your personal data is used on the platform Suka Cuci:

3.1 Account Management & Services

Your data is used to create and manage your account, process deposits and withdrawals, resolve disputes, and provide effective customer support. Without this data, we are unable to deliver a safe and reliable service to you.

3.2 Security & Fraud Prevention

We analyse usage patterns and technical data to detect and prevent unauthorised access, fraud, money laundering, and other suspicious activity. This is to protect you and all members of our platform.

3.3 Legal Compliance

As a responsibly operated platform, we are required to maintain transaction records and member information to comply with Anti-Money Laundering (AML) legislation and applicable regulatory requirements.

3.4 User Experience Improvement

Usage data is analysed in aggregate to understand member needs, improve the platform interface, and ensure that new games and features introduced align with our community's preferences.

3.5 Communications & Marketing

With your consent, we may send you information about promotions, bonuses, and the latest offers via email or in-platform notifications. You may withdraw this consent at any time through your account settings or by contacting our support team.

04. Data Sharing & Disclosure

Suka Cuci does not sell your personal data to any third party. However, in certain limited and lawful circumstances, we may need to share some of your information with the following parties:

05. Data Security Measures

Protecting your personal data is suka cuci's highest priority. We continuously invest in security infrastructure to ensure your information remains safe from ever-evolving cyber threats.

5.1 Data Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.3 protocol with AES-256 encryption. Your password is stored as a bcrypt hash that cannot be decrypted by anyone — including our own internal staff.

5.2 Access Controls

Internal access to members' personal data is restricted to staff with a legitimate need based on their role. All access is logged and continuously monitored. Our staff are required to pass background checks and undergo regular data security training.

5.3 Continuous Monitoring

Our systems are monitored 24 hours a day, 7 days a week by our cybersecurity team. Any anomalies or suspicious access attempts are automatically detected and blocked before they can affect your data.

06. Cookies & Tracking Technologies

Like most online platforms, Suka Cuci uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.

6.1 Types of Cookies We Use

You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect your login functionality and account security.

07. Data Retention & Deletion Period

We do not retain your personal data for longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data — Retained for the duration your account is active and up to 7 years after account closure to meet financial record-keeping and legal requirements.
• KYC data and identity documents — Retained for a minimum of 5 years from the date of verification in accordance with AML compliance requirements.
• Financial transaction logs — Retained for 7 years following the transaction date as required by financial regulations.
• Support communication data — Retained for 2 years for reference and dispute resolution purposes.
• Analytics data and access logs — Anonymised data is retained for long-term analysis; identifiable data is deleted within 12 months.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

08. Your Rights as a User

As a member Suka Cuci, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

09. Child Protection

Platform Suka Cuci is intended for users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18. If we discover that personal data of a child or minor has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

10. Changes to This Privacy Policy

Suka cuci reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, industry practices, or the way we operate our services.

When material changes occur, we will notify you via in-platform notifications or your registered email at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your privacy. The date of the last update is always displayed at the top of this document.

11. Contact Us About Privacy

We welcome any questions, concerns, or feedback regarding this Privacy Policy. Our privacy team is ready to help you understand your rights and ensure your personal data is handled responsibly.